Shipping & Returns

Returns, Refunds and Exchanges Policy How To Return An Item Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 1. Please email to request a refund and we will assign you a tracking #. 2. Mail your returned item to: Kratom Korp Returns Department Tracking # 4907 Fountainhead Dr Houston, Texas 77066 3. Include in your package a signed letter stating the reason for your return and the original receipt. Return Exceptions Some items can not be returned if they are opened. These include music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Restocking Fee All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. Exchanges If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. Payment Policy Accepted Methods of Payment Credit Card (Visa, Master Card, American Express, Discover) Check/Money Order Cash On Delivery Credit Card Charges Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. Mailing Address For Check/Money Order Kratom Korp Returns Department Tracking # 4907 Fountainhead Dr Houston, Texas 77066 Shipping Policy Turnaround All orders are shipped within 48 hours Monday - Friday 8am - 5pm. Carriers We use the following carriers to deliver our orders: UPS (default) USPS (upon request) FedEx (upon request) DHL (upon request) Order Tracking If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. Shipping Rates The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Delivery Time-Frame In most cases, once payment has been received, the order will be processed in house and delivered to UPS/USPS within 24-72 hours. Shipping time is directly effected by the shipping you choose during the checkout process. Please choose accordingly in order to allow enough time to shipping. Back Orders If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. Legal Status Because Kratom's legal status varies from state to state, please be aware that we DO NOT ship to Alabama, Arkansas, Indiana, Tennessee, Vermont, or Wisconsin addresses due to these state legislative decisions and current local bi-laws. Feel free to contact your congressperson and/or senator to make your case for Kratom.